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Policies

Shipping

Please allow up to 5 business days for us to ship your item.

Shipping and handling times are separate

Shipping time will start after we send the item.

As an example, If you select 2 day shipping, It will take 1-5 days for us to prepare the item for shipment and then 2 more days to receive your item.

We can ship to virtually any address in the world.

Same day shipping available for a flat rate of $19.5 for orders under 50lb. Surcharge will apply for orders weighing more than 50lb. Large items may also be excluded from same day shipping. We reserve the right to cancel same day order shipments if they are too large or too heavy for our same day courier. (Conditions apply)*

Unpaid

Orders left unpaid for 3 days will be canceled and the items relisted. 

 

Next day delivery

Weekdays only. Any order placed on the weekend will be shipped Monday and will arrive Tuesday

Any orders placed before 12pm on a weekday, will be shipped same day for next day arrival.

Any orders placed after 12pm on a weekday, will be shipped next day for following day arrival.

 

Same Day Shipping

Only Available in Calgary. Order must be placed before 12PM on a weekday to get the order the same day.

Any orders placed after 12PM on a weekday will be shipped and delivered the next day.

Combined Orders

Our policy on combined order shipping is that we do not allow orders to be combined for a combined shipping rate. Each individual order must have its own shipping cost paid for. This ensures that every order is properly processed and shipped in a timely manner. We apologize for any inconvenience this may cause and appreciate your understanding.

Return Policy

To submit a return please visit your orders page and click return

or

Click Here


You may return items within 30 days of delivery for a store credit, exchange, or ECN if the item is defective. 

We do not accept returns or exchanges on "AS-IS" Or "For Parts" items. 

We will process a return after receiving the returned item in the same condition as it was when sent. If the item is returned not in the same condition as when it was sent, then it wont qualify for return. Customer will have to pay for return shipping or we will recycle the item without refund. If the item is found to be working we will retain 10% of the item cost for a processing fee before issuing you a gift card. Please allow up to 5 business days after delivery for us to process the return. 

If you need to return an item, please login to your account and click on the returns in your order section.
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*If option is available in your area you will see it during checkout. If you do not see the option, Standard rates apply.

 (Flat rate currently Only available in Calgary, Alberta)

 

MAKE OFFERS POLICY

Offers, sales and bids are up to the discretion of our management staff and our built in system with pre-selection guidelines. We receive hundreds of offers a day and no offer is ever guaranteed to be accepted. Our acceptance/decline policy is not based on any personal reasons, so please don’t be offended if an offer gets refused. We work quite hard to provide an offer system.

We understand that our customers appreciate getting a good deal and it also helps us clear out inventory. If you’d like to have the best chance purchasing the item, have the winning bid, or having your offer accepted we have a buy it now option. Offers close to the listing price have a higher chance of being accepted.

If your offer is accepted, you can't combine it with a coupon.

We are unable to accept offers if the payment method is ECN.

 

Error pricing will be returned to original price.

Extended Warranty Policy

Customers have the option of purchasing a 6 month warranty for their items. Extended warranty doesn't apply to ASIS, For parts, or Wholesale items. Customers can exchange or get a store credit one time for up to six months after date of purchase. Components that deplete like toner, projector bulbs, are not covered with the extended warranty. Stated issues in the listing wont be covered by warranty. (for example if we state the screen is cracked on a laptop, then the cracked screen is not covered by a warranty)