Policies

Shipping Information

Standard Shipping: Please allow up to 5 business days for order processing. Shipping and handling times are separate, and shipping time will begin once the item is dispatched.
Two-Day Shipping Example: For 2-day shipping, the processing time will take between 1-5 days, followed by 2 days for delivery.
International Shipping: We can ship to virtually any address globally.
Local Delivery (Same Day): Available for orders under 50lb at a flat rate of $19.5. Surcharges apply for orders over 50lb. Restrictions may apply for large or heavy items, and we reserve the right to cancel such shipments (conditions apply).
Freight & Pallet Shipping: For large or heavy items (server racks, pallets, bulk orders), freight shipping options with exact pricing are displayed at checkout after you enter your shipping address. Simply add items to your cart, proceed to checkout, enter your address, and all available shipping methods including pallet and freight options will appear with costs. No need to contact us for a freight quote.
Combined Shipping: We don't combine separate orders for shipping discounts. Shipping is charged per order, and only items bought in the same order ship together under one shipping charge, so to save on shipping, add everything to your cart and check out once. We can't reduce or refund shipping on an order because you placed another one. Accepted offers are paid through their own offer invoice, so an offer and a regular cart purchase are always two separate orders, each with its own shipping.

Next-Day Delivery (Weekdays Only)

Orders placed on weekends will ship on Monday for Tuesday arrival.
Orders placed before 12 pm on a weekday will ship the same day for next-day arrival.
Orders placed after 12 pm on a weekday will ship the next day for subsequent day arrival.

Express VS Expediated processing

Express shipping means a faster shipping method from the courier.
Expedited processing means we take you out of the shipping que and ship next business day with standard ground courier.

Same-Day Shipping in Calgary

Must be placed before 12 pm on a weekday for same-day delivery.
Orders placed after 12 pm will be shipped the following day.

Unpaid Orders

Any orders left unpaid for 1 day will be canceled, and the items will be relisted.

Return Policy

Returns may be submitted within 30 days of delivery for store credit, exchange, or ECN if defective (exceptions apply).
Items must be returned in their original condition. Any deviation may lead to denial of return.
For returns, please visit your orders page and click return, or Click Here.
Store credit refunds are the full amount you paid, including taxes and your original shipping. If you return part of an order, you get back a share of the shipping based on the value of the items you return. Exchanges ship to you free.
No returns or refunds on items listed ASIS.

Make Offers Policy

Offers, sales, and bids are subject to management discretion and system guidelines.
No offer is guaranteed to be accepted, and declinations are not personal.
Buy it now option and offers close to listing price have a higher acceptance rate.
Offers cannot be combined with coupons, and ECN payments are not accepted.
Error pricing will be reverted to the original price.

Pallet Policy

Orders are packed as completed.
Each order is packed and shipped individually unless otherwise requested.
Customers may request to combine multiple orders into a single pallet.
A fee of $250 per pallet/per order applies for repacking orders.
Combining orders may result in shipping delays.
Pallets may not be stored for more than 30 days. Orders left beyond this period will be subject to cancellation and a 20% restocking fee.
The Pallet Policy below refers to order packing and storage. To see pallet shipping rates, add items to cart and proceed to checkout.

Coupon Policy

Unless the ad or marketing materials say otherwise, a coupon can be used on only one item, one time.

Note

Same-day shipping flat rate is only available in Calgary, Alberta.
If certain options are available in your area, they will appear during checkout. Standard rates will apply otherwise.

Local Pickup Scheduling

Scheduling is only required if you have 10 or more items to pick up. If you have fewer than 10 items, no appointment is needed. Please note, not showing up for your scheduled pickup will incur a $25 fee.

Backorder Policy

If you purchase a backordered item and no longer wish to wait for it to come back in stock, you may request one of the following: a gift card for the value of the item, an exchange for a similar item of equal value, or a full refund. To make a request, please contact our customer support team with your order number.